FAQ
Common questions
How long does it take to make a product?+
Each piece is handmade to order. Production typically takes 2–3 weeks, depending on the complexity of the design.
Can I request a custom design?+
Absolutely. We love creating bespoke pieces. Please reach out through our contact form or email us directly.
What materials do you use?+
We work exclusively with premium natural fibers: merino wool, organic cotton, baby alpaca, and bamboo.
How should I care for my hand knits?+
We provide care instructions with every purchase. Most pieces recommend hand washing in cold water and laying flat to dry.
Do you ship internationally?+
Yes, we ship worldwide with tracked shipping. Free shipping on all orders.
What is your return policy?+
Because each piece is made to order, we accept returns within 14 days of delivery for items in original condition.